Performance Based Incentives (PBIs) have been adopted in some countries as a means to increase motivation among employees to improve organizational performance. Findings from other research studies show that performance objective setting, performance evaluation and developing a link between performance and incentive are three essential criteria for connecting a performance evaluation system to PBI. In 2019, the Fourth Pay Commission of the Royal Government of Bhutan proposed a PBI s...

The World Health Organization (2001) acknowledges that when a person in a family has a disability, the family members also experience the disability due to close contact with the disability, terming it as “third-party disability.” Parents in general, are the primary caregivers to children with disabilities and are bound to face challenges as a result of the disabilities. This study explores the lived experiences of parents of children with Autism Spectrum Disorder (ASD) in Bhutan; t...

The study is carried out as a part of the staffing assessment done by Royal Civil Service Commission (RCSC) for National Commission for Women and Children (NCWC) and National Statistics Bureau (NSB) to align with the targets of the 12th Five Year Plan to maintain civil service to population ratio of 1:25. The exercise was carried out by RCSC based on the proposal from the two agencies who had put requisitions for the creation of new division at NCWC and proposal to recruit new staff...

Instilling motivation in people is a challenging task which requires a special art in managers and leaders. Although financial incentives are considered important for public sector employees, non financial incentives are equally important. In this study, the paper aimed to find out the extrinsic and intrinsic motivating factors among the employees of Thimphu Thromde (Municipality). We conducted a survey based on stratified random sampling method. One of our key findings is that differ...

The purpose of this paper is to evaluate the service quality of the city bus in Thimphu. In this research, importance performance analysis (IPA) was applied with the focus on assessing the city bus service quality from the users’ perspectives. To evaluate service quality, twenty-three items were grouped into six different factors concerning the bus services: bus stop facilities, driver attitude, vehicle, bus capacity, and responsiveness with the use of a five-point Likert scale. The s...

Job satisfaction of employees is one of the most important and complex concepts that form the basis for management strategies to increase the efficiency and effectiveness of an organization. The purpose of this study is to determine the relationship between the determinants of job satisfaction such as work environment, pay and allowances, promotion, training and development, and job satisfaction in the Bhutanese context. The study sample consisted of 76 civil servants working in Wangd...

The participation of Persons with Disabilities (PwDs) in an election process is essential to ensure that their political rights are exercised. This research examines the challenges faced by PwDs in accessibility to registration process, voting processes and accessibility to election-based information. A qualitative approach was used along with semi-structured one-on-one interview and telephone interview with participants. The research findings indicate that PwDs faced issues concernin...